Team Management Overview

With extensive experience in team leadership, performance optimization, and strategic development, I have successfully managed teams across multiple industries, driving growth, engagement, and customer satisfaction. My leadership philosophy centers around empowering individuals, fostering collaboration, and implementing data-driven strategies to achieve excellence.

Key Accomplishments in Team Management

Lululemon – Assistant Manager, Guest Experience
- Developed a Daily Hourly Goal tracking system, leading to 107.6% achievement of the annual sales plan (2023).
- Drove an 87% Net Promoter Score (NPS), surpassing regional averages by 9%.
- Recruited and trained nine seasonal sales educators, successfully promoting them to permanent positions.
- Implemented product knowledge strategies, resulting in a 2.5% year-over-year increase in Average Unit Retail (AUR).
Verizon Wireless – Assistant Manager & SMB Representative
- Managed multiple store locations, including the successful opening of the Riverton store.
- Developed targeted strategies that led to a 117% increase in accessory sales.
- Maintained a consistent 97% NPS score, ensuring high customer satisfaction.
- Achieved the longest NPS streak (32 promoters in a row), reflecting strong customer loyalty.
- Ranked #1 SMB B2B Representative in iPhone launch sales for two consecutive months.
Core Leadership Strengths
Talent Development – Recruiting, training, and mentoring team members for long-term success.
Performance Tracking – Utilizing data-driven insights to optimize sales and customer experience.
Operational Excellence – Implementing efficient processes to enhance productivity and workflow.
Customer Engagement – Creating high-touch experiences that drive brand loyalty and satisfaction.
Strategic Growth – Developing innovative initiatives that consistently exceed business targets.

My passion for team empowerment, innovative leadership, and strategic execution has allowed me to build high-performing teams that deliver results and create lasting impact.

lululemon:
Asst. Mgr. Guest Experience

Aug 2023 - Jun 2024 · 11 mos (Contracted Role)
Riverton, Utah, United States · On-site

- • Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations.
- • Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results.
- • Achieved 107.6% to annual plan 2023
- • Developed Guest Experience strategy that increased store Conversion to 26%
  • Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators
  • Created product knowledge strategy to increase AUR, result of 2.5% increase YoY.
  • Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
- • Developed Daily Hourly Goal tracking sheet with algorithm to calculate individual hour goals with 118% goal calculations. • Achieved NPS Guest Satisfaction results of 87% which is 9% higher than Regional results. • Achieved 107.6% to annual plan 2023 • Developed Guest Experience strategy that increased store Conversion to 26% • Recruited, hired and trained 9 of the 18 current Educators for Seasonal sales and have promoted to permanent Educators • Created product knowledge strategy to increase AUR, result of 2.5% increase YoY. • Through developed strategies have achieved Quarterly bonuses of 15% bonus on hourly wage.
- Skills: Performance Appraisal · Teamwork · Recruiting · Guest Service Management · Trusting Relationships · Team Management · Employee Engagement · Store Management

verizon wireless:
Asst. Mgr. / SMB Rep.

Aug 2014 - May 2021 · 6 yrs 10 mos
Salt Lake City, Utah, United States

Assistant Manager

- • As a sales associate achieved #3 sales month of July 2019 with in-person recognition from the Vice President Retail North America
- • Managed 4 different locations, including store opening of Riverton.
- • Created development strategies to increase accessory sales, resulting in a 117% increase in accessory sales.
  • Lead the team into better guest experience practices, resulting in a consistent 97% NPS score.
  • Lead the store in longest NPS track of 32 Promoters in a row.
  • Developed several sales driven contests for new product launches, resulting in several best in District Results.
  • Hired, trained and developed new hires for the various stores.

SMB B2B Representative
• Spearheaded efforts to generate SMB growth for Layton and Logan corporate locations, achieving significant results in phone gross gains (GG).
• Generated $1.2 million in phone GG for the month of September 2018 and $1.3 million in phone GG for the month of October 2018, surpassing sales targets and driving revenue growth.
• #1 SMB B2B Representative in iPhone launch Sales for 2 months in a row.
• opportunities, enhancing their skills and knowledge base.
• Established SMB systems for both locations to submit and track SMB opportunities, aligning operations with core values and promoting efficiency and accountability.

- Skills: Team Leadership · Sales · Success Driven · Business Development · Business Relationship Management · Performance Appraisal · Business Communications · Communication · Sales Management · Customer Success · Salesforce B2B Commerce · Accountability · Teamwork · Relationship Marketing · Business Analysis · High Performance Teams · Leadership · Interpersonal Skills · B2B Marketing · Process Improvement · Coaching · Staff Retention · Trusting Relationships · Oral Communication · People Management · Team Management · Human Resources (HR) · Customer Onboarding · Customer Engagement · Employee Engagement · Customer Relationship Management (CRM) · Sales Processes

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Team Management Overview

lululemon: Asst. Mgr. Guest Experience

verizon wireless:Asst. Mgr. / SMB Rep.

lululemon:
Asst. Mgr. Guest Experience

verizon wireless:
Asst. Mgr. / SMB Rep.